TERMS OF SERVICE

Section 1: Acceptance of Terms

By accessing and using our website and services (“the Site”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using the Site. These Terms of Service are legally binding between you (“the user”) and OBSERV.

Section 2: Eligibility

To use our services, you must be at least 18 years old. If you are under 18, you may only use our services with the involvement of a parent or guardian. By using the Site, you confirm that you meet these eligibility requirements.

Section 3: Intellectual Property Rights

All content on the Site, including but not limited to text, images, graphics, videos, logos, and designs, is the exclusive property of OBSERV or our licensors and is protected under copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or exploit any content for commercial or non-commercial purposes without explicit written consent from OBSERV.

Section 4: Product Information and Availability

OBSERV strives to provide accurate information regarding product descriptions, pricing, and availability. However, we do not warrant that the product descriptions or other content available on the Site are error-free, complete, or current. We reserve the right to correct any inaccuracies or errors at any time and to update product information without prior notice.

Availability: We cannot guarantee product availability at all times, and certain products may be discontinued without prior notice.

Section 5: Pricing, Payment, and Taxes

Prices for products are subject to change without notice. The price you pay is the price displayed at the time of purchase. All prices are in U.S. dollars unless otherwise specified.

  • Payment Processing: We process payments securely through third-party payment gateways such as Shopify. By submitting payment information, you authorize OBSERV and its service providers to charge the applicable payment method for your purchase.

  • Taxes: You are responsible for paying all applicable taxes related to your purchase, including any state and local taxes.

Section 6: Order Processing, Shipping, and Delivery

Once an order is placed, you will receive a confirmation email. Shipping times are estimates and may vary based on your location and external factors such as carrier delays. We aim to process and ship orders within 2-3 business days.

  • Shipping: We use trusted carriers to ship our products. Shipping costs and estimated delivery times will be provided at checkout.

  • Delivery Issues: OBSERV is not responsible for delays or issues caused by shipping carriers or external factors beyond our control (e.g., customs delays or natural disasters).

Section 7: Returns, Refunds, and Exchanges

We accept returns and exchanges within 14 days of receipt of your order, provided the product is in its original condition and packaging. To initiate a return or exchange, contact customer support at observ.losangeles@gmail.com

  • Non-Returnable Items: Certain products, such as final sale items and personalized orders, are non-returnable unless defective.

  • Refunds: Refunds will be processed to the original payment method once the returned item is received and inspected. Shipping fees are non-refundable.

Section 8: User Responsibilities

By using the Site, you agree not to:

  • Use the Site for any illegal purposes.
  • Interfere with or disrupt the security or performance of the Site.
  • Use the Site to distribute any form of malicious software or engage in hacking.

OBSERV reserves the right to restrict or terminate your access to the Site if you engage in prohibited behavior.

Section 9: Third-Party Services

Our Site may include links to or incorporate services provided by third parties (e.g., Shopify for payment processing). OBSERV is not responsible for the content, functionality, or privacy practices of third-party websites or services. By using these third-party services, you agree to abide by their respective terms.

Section 10: Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data. By using the Site, you consent to the collection and use of your information in accordance with our Privacy Policy.

Section 11: Limitation of Liability

To the maximum extent permitted by law, OBSERV is not liable for any indirect, incidental, special, or consequential damages that arise from your use of the Site or products, including but not limited to loss of profits, data, or business interruption. OBSERV’s total liability for any claim related to your use of the Site or products shall not exceed the amount paid by you for the relevant product.

Section 12: Disclaimer of Warranties

OBSERV provides the Site and all products on an “as-is” and “as-available” basis. We do not make any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Site will be error-free or uninterrupted, nor do we guarantee the accuracy of any content provided on the Site.

Section 13: Indemnification

You agree to indemnify, defend, and hold harmless OBSERV, its affiliates, directors, officers, and employees from any claims, liabilities, damages, costs, and expenses (including legal fees) arising out of your violation of these Terms of Service or your misuse of the Site.

Section 14: Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in California.

Section 15: Changes to Terms

OBSERV reserves the right to modify or update these Terms of Service at any time. Changes will be effective immediately upon posting on the Site. It is your responsibility to review these Terms periodically for any updates.

Section 16: Termination of Service

OBSERV reserves the right to terminate or suspend your account and access to the Site without notice if you violate these Terms. Upon termination, your right to use the Site will cease immediately.

Section 17: Contact Information

If you have any questions regarding these Terms of Service, please contact us at:
Email: observ.losangeles@gmail.com