Our products are carefully crafted in certified facilities in Republic of Korea (South Korea) to ensure the highest quality. However, our herbs and botanicals are sourced from around the world to maintain exceptional standards. Additionally, machinery and other related components are produced in China, where we adhere to strict quality control measures to guarantee the best performance.

At OBSERV, we harness the benefits of nature while focusing on delivering effective results. Our products are thoughtfully formulated with a combination of natural, organic, and high-quality ingredients sourced globally to ensure safety and efficacy. Adhering to the highest clean standards, our formulations strike a balance between nature and science, designed to promote your overall wellness—think of it as a perfect blend of botanical purity and modern innovation for a holistic self-care experience.

Not at all! At OBSERV, we are fully committed to cruelty-free principles. We ensure our selected products meet the highest standards of quality and safety through comprehensive lab testing, including in vitro (cell-based) methods. This allows us to guarantee effectiveness while staying true to our ethical promise of never conducting animal testing.

If your order arrives something missing/incorrect/damaged, please send us email observ.losangeles@gmail.com with a photo of the damage and details mentioned down below, and we will promptly assist you with a replacement.

[Replacement Request]
Q. What type of issue are you having? Please choose.
- Damaged artwork
- Wrong item delivered.
- Missing Items
Q. Order Number (You can find this in your confirmation email.)
Q. Customer Email
Q. Customer Full Name (First and Last Name)
Q. Please attach the photo that shows the issue.

^^Please copy these questions and answer in your email.

If you believe your package has been lost or stolen, please don’t hesitate to contact us at observ.losangeles@gmail.com. We will promptly investigate the matter for you. Kindly reach out to us within 7 days of your order date so we can assist you in resolving the issue.

Orders are processed and shipped promptly after they are placed. If you need to make any changes or cancel your order, please contact us at observ.losangeles@gmail.com. While we will make every effort to accommodate your request, we cannot guarantee modifications or cancellations once an order has been submitted.

Orders typically ship within 1-2 business days after purchase. Rest assured, all orders come with tracking for your convenience. Please keep in mind that during peak seasonal shopping periods, there may be a longer delivery time.

The package will arrive approximately 5-14 business days from date of purchase (Hawaii, Alaska, Puerto Rico & US Virgin Islands may experience longer transit times).Please keep in mind that during peak seasonal shopping periods, there may be a longer delivery time.

Your order may arrive in separate parcels, depending on what you've ordered. However, in most instances, all items will be bundled together in one package.

Yes! We include tracking with every order. You'll receive your tracking number, along with regular delivery updates, via email and/or text.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express and more.

At this time, we are unable to provide international shipping. However, we hope to offer this service in the near future.

We regret to inform you that return shipping fees are non-refundable. In accordance with our policy, the responsibility for covering the return shipping costs will fall to you when sending back your items.

Currently, we do not provide customer support via phone. We encourage you to reach out to us via email at observ.losangeles@gmail.com or contact us through Instagram at @observco.